Frequently Asked Questions
When is the Athens Card valid?
The Athens Card is valid for the travel month you select when booking.
Some included services have their own validity periods:
- Public transport ticket: valid for 5 days from first use
- Hop-on hop-off bus: valid for 72 hours from first use
How do I get the Athens Card?
You can request your Athens Card through our online booking form.
Once we review availability for your selected travel dates, we will email you with the next steps to complete your booking.
After confirmation and payment, your Athens Card will be prepared and delivered to your hotel or apartment in Athens before your arrival.
What is included in the Athens Card?
The Athens Card includes a curated package of Athens attractions, transport, and selected experiences designed to make your visit easier and more enjoyable.
Full details of what is included can be found on the “Athens Card Benefits ” page.
You can also explore exclusive partner discounts available for Athens Card holders on the same page.
Can I get a refund if I don’t use all services?
No. The Athens Card is sold as a complete package and cannot be partially refunded for unused services.
The value is based on the full experience and included services, not individual usage.
Can I cancel my booking?
Yes.
You can cancel your booking up to 3 working days before your travel date.
Please note:
- Once Acropolis and Acropolis Museum tickets have been issued, these are non-refundable and cannot be cancelled . ( Acropolis tickets can be changed but conditions apply, please contact us) the remaining amount will be refunded minus a handling fee of 20€ per card.
- Cancellations made within 72 hours of travel are non-refundable.
Are there discounts for children or seniors?
We offer reduced pricing for children and teenagers aged 12–17.
Just let us know you are traveling with children and we will help you find the best solution for your family.
At this time, we do not offer senior discounts.
Are there days when services may be affected?
Most included services operate year-round, but availability may vary during public holidays or low season.
Examples:
- Hop-on hop-off buses may run less frequently in low season
- Some restaurants or experiences may have limited availability in winter
- The Acropolis and Acropolis Museum are closed on certain public holidays (such as 1 January, 25 December, and Easter Sunday)
On free admission days, attractions may be more crowded than usual.
We recommend planning alternative museum visits on those days when possible.
Please always check official venue schedules if your visit falls on a public holiday.
Still have questions?
If you didn’t find the answer you were looking for, feel free to contact us directly. We’ll be happy to help.